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At Joint Shares, we are committed to delivering secure, compliant, and client-focused financial services—from personal lending to institutional investments

Joint Shares Financials LLC - Operational Department

Operational Department Overview

The Operational Department ensures smooth daily functioning, effective service delivery, and streamlined processes across all financial lines. It coordinates with IT, HR, Risk, and Support functions to maintain operational excellence.

Core Operations

Retail Banking Operations

Ensures branches, digital platforms, and customer service operate efficiently.

Branch Management
Customer Onboarding
Transaction Monitoring
Payment Processing

Loan Operations

Manages loan processing, approvals, and repayment tracking.

Application Processing
Credit Assessment
Loan Disbursement
Collections & Recovery

Investment Operations

Supports portfolio management, trading, and client reporting.

Trade Settlement
Portfolio Reconciliation
Client Reporting
Investment Compliance

Insurance Operations

Oversees policy administration, claims processing, and underwriting support.

Policy Issuance
Claims Processing
Underwriting Support
Customer Service

Digital Operations

Maintains fintech services, mobile apps, and digital transaction security.

Platform Monitoring
API Integration
Security Operations
User Support

Operational Support Functions

Human Resources Operations

Manages workforce scheduling, training, and performance tracking.

Staff Scheduling
Training & Development
Performance Evaluation
Employee Engagement

IT & Security Operations

Ensures technology infrastructure and cybersecurity protocols are robust and maintained.

Server Maintenance
Network Monitoring
Incident Response
Data Backups

Risk & Compliance Support

Coordinates operational compliance with regulations and internal standards.

Operational Risk Assessment
Internal Audits
Regulatory Coordination
Process Reviews