The Operational Department ensures smooth daily functioning, effective service delivery, and streamlined processes across all financial lines. It coordinates with IT, HR, Risk, and Support functions to maintain operational excellence.
Ensures branches, digital platforms, and customer service operate efficiently.
Manages loan processing, approvals, and repayment tracking.
Supports portfolio management, trading, and client reporting.
Oversees policy administration, claims processing, and underwriting support.
Maintains fintech services, mobile apps, and digital transaction security.
Manages workforce scheduling, training, and performance tracking.
Ensures technology infrastructure and cybersecurity protocols are robust and maintained.
Coordinates operational compliance with regulations and internal standards.